Home › Locations › Norfolk, VA › Uber & Lyft Accidents in Norfolk: Whose Insurance Pays
Rideshare crashes in Norfolk come with a question regular crashes don't have: which of up to four insurance policies applies? The answer depends on what the app was doing at the moment of impact.
You're the cleanest claimant in the crash: you can't be at fault. The $1M policy covers you whether your rideshare driver or another driver caused it. Steps: screenshot the trip in the app (it proves the insurance period), report the crash in-app, get the Norfolk police report, and get medically evaluated within 72 hours like any crash.
Your claim runs against whichever period applied — which Uber/Lyft will know and you won't. Don't take the driver's word for app status; the police report and an attorney's records request settle it.
Your injuries during an active ride fall under the rideshare policy's UM/UIM and any med-pay; between rides you're in the contingent gap many personal policies exclude. These claims get layered fast; this is the scenario where a free consultation pays for itself.
The usual Virginia rules still sit underneath: the at-fault (contributory negligence) system, and the generally-2 years lawsuit deadline.
Only if the driver had accepted a ride or had a passenger aboard. App-on-but-waiting carries lower contingent limits, and app-off means personal insurance only. The trip data proves which period applied.
Usually claims run against the insurance policies rather than the companies, which classify drivers as independent contractors. Direct corporate liability is rare and fact-specific — attorney territory.
Screenshot the active trip, report the crash through the app, call 911 for a police report, and get medically evaluated within 72 hours. Then read up before giving any insurer a recorded statement.